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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 21

List of questions

Question 201

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Which practice makes new services available for use?

Change enablement
Change enablement
Release management
Release management
Deployment management
Deployment management
IT asset management
IT asset management
Suggested answer: B
asked 18/09/2024
Ivan Pavlek
41 questions

Question 202

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Which guiding principle considers the importance of customer loyalty?

Progress iteratively with feedback
Progress iteratively with feedback
Focus on value
Focus on value
Optimize and automate
Optimize and automate
Start where you are
Start where you are
Suggested answer: B
asked 18/09/2024
Chukwuebuka Ogbonna
46 questions

Question 203

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Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

Start where you are
Start where you are
Collaborate and promote visibility
Collaborate and promote visibility
Progress iteratively with feedback
Progress iteratively with feedback
Think and work holistically
Think and work holistically
Suggested answer: C
asked 18/09/2024
Darren Bajada
52 questions

Question 204

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Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

Define measurable targets
Define measurable targets
Perform baseline assessments
Perform baseline assessments
Execute improvement actions
Execute improvement actions
Evaluate measurements and metrics
Evaluate measurements and metrics
Suggested answer: D
asked 18/09/2024
Ben Clark
36 questions

Question 205

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What is important for a 'continual improvement register' (CIR)?

Improvement ideas are documented, assessed and prioritized
Improvement ideas are documented, assessed and prioritized
Improvement ideas from many sources are kept in a single CIR
Improvement ideas from many sources are kept in a single CIR
Improvement ideas that are not being actioned immediately are removed from the CIR
Improvement ideas that are not being actioned immediately are removed from the CIR
Improvement ideas are tested, funded and agreed
Improvement ideas are tested, funded and agreed
Suggested answer: A
asked 18/09/2024
Re na
41 questions

Question 206

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What can a service remove from the consumer and impose on the consumer?

Utility
Utility
Asset
Asset
Cost
Cost
Outcome
Outcome
Suggested answer: C
asked 18/09/2024
Francesco D'Agostino
39 questions

Question 207

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In which step of the 'continual improvement model' is an improvement plan implemented?

What is the vision?
What is the vision?
How do we get there?
How do we get there?
Take action
Take action
Did we get there?
Did we get there?
Suggested answer: C
asked 18/09/2024
Earl Frederick
39 questions

Question 208

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Which is a purpose of the 'service level management' practice?

To establish and nurture the links between the organization and its stakeholders
To establish and nurture the links between the organization and its stakeholders
To ensure that the organization's suppliers and their performance are managed appropriately
To ensure that the organization's suppliers and their performance are managed appropriately
To set clear business-based targets for service levels
To set clear business-based targets for service levels
To support the agreed quality of a service handling all agreed, user-initiated service requests
To support the agreed quality of a service handling all agreed, user-initiated service requests
Suggested answer: C
asked 18/09/2024
Piroon Dechates
38 questions

Question 209

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Which is an example of a business related measurement?

The number of passengers checked in
The number of passengers checked in
The average time to response to change requests
The average time to response to change requests
The average resolution time for incidents
The average resolution time for incidents
The number of problems resolved
The number of problems resolved
Suggested answer: A
asked 18/09/2024
Thuy Nguyen
38 questions

Question 210

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What describes the steps needed to create and deliver a specific service to a consumer?

Service management
Service management
Practices
Practices
A value stream
A value stream
Service level management
Service level management
Suggested answer: C
asked 18/09/2024
Eric Swisher
42 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?