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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 21

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List of questions

Question 201

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Which practice makes new services available for use?

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Question 202

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Which guiding principle considers the importance of customer loyalty?

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Question 203

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Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

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Question 204

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Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

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Question 205

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What is important for a 'continual improvement register' (CIR)?

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Question 206

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What can a service remove from the consumer and impose on the consumer?

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Question 207

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In which step of the 'continual improvement model' is an improvement plan implemented?

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Question 208

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Which is a purpose of the 'service level management' practice?

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Question 209

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Which is an example of a business related measurement?

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Question 210

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What describes the steps needed to create and deliver a specific service to a consumer?

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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?