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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 19

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List of questions

Question 181

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What is a definition of a service improvement plan (SIP)?

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Question 182

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Which statement about the known error database (KEDB) is CORRECT?

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Question 183

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Which process works with incident management to ensure that security breaches are detected and logged?

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Question 184

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What should a release policy include?

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Question 185

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Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

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Question 186

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What is the purpose of the 'problem management' practice?

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Question 187

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Which practice would help a user gain access to an application that they need to use?

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Question 188

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Why should some service requests be fulfilled with no additional approvals?

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Question 189

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Which is a purpose of the 'service desk' practice?

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Question 190

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Which are elements of the service value system?

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Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?