ITIL ITILFND-V4 Practice Test - Questions Answers, Page 15
Question list
List of questions
Related questions
Identify the missing word in the following sentence.
The purpose of the 'information security management' practice is to [?] the organization's information.
A.
protect
B.
store
C.
audit
D.
provide
Which ITIL concept describes governance?
A.
The service value system
B.
The service value chain
C.
The seven guiding principles
D.
The four dimensions of service management
Which guiding principle recommends collecting data before deciding what can be re-used?
A.
Focus on value
B.
Keep it simple and practical
C.
Start where you are
D.
Progress interactively with feedback
Which service management dimension is focused on activities and how these are coordinated?
A.
Partners and suppliers
B.
Information and technology
C.
Value streams and processes
D.
Organizations and people
Which is one of the five aspects of service design?
A.
Management information systems and tools
B.
Risk analysis and management approach
C.
Management policy for business case creation
D.
Corporate governance and policy
Which statement about IT service management is CORRECT?
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A.
It is performed by customers using a mix of IT systems, services and processes
B.
It is performed by IT service providers using a mix of suppliers and their products
C.
It is performed by the service desk using a mix of people, process and technology
D.
It is performed by IT service providers using a mix of people, process and technology
Which is the CORRECT of the 'R' role in a RACI matrix?
A.
This role ensures that activities are executed correctly
B.
This role has ownership of the end result
C.
This role is involved in providing knowledge and input
D.
This role ensures the flow of information to stakeholders
Which statement about change management is CORRECT?
A.
It optimizes overall business risk
B.
It optimizes financial exposure
C.
It ensures that all changes are authorized by the change advisory board (CAB)
D.
It ensures that service requests follow the normal change management process
Which statement about the 'four Ps' of service design is CORRECT?
A.
Processes refers to skill and training
B.
Partners refers to suppliers and vendors
C.
People refers to technology and tools
D.
Products refers to producers and metrics
What is the primary focus of business capacity management?
A.
Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B.
Review of all capacity supplier agreements and underpinning contracts with supplier management
C.
Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D.
Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
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