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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 12
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Question 111
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
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Question 112
Which dimension of service management considers governance, management, and communication?
Question 113
How do all value chain activities transform inputs to outputs?
Question 114
Why should incidents be prioritized?
Question 115
Which is the BEST example of an emergency change?
Question 116
Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
Question 117
What is the effect of increased automation on the 'service desk1 practice?
Question 118
Which guiding principle recommends assessing the current state and deciding what can be reused?
Question 119
What considerations influence the supplier strategy of an organization?
Question 120
Which term describes the functionality offered by a service?
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