ITIL ITILFND-V4 Practice Test - Questions Answers, Page 12
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Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which dimension of service management considers governance, management, and communication?
How do all value chain activities transform inputs to outputs?
Why should incidents be prioritized?
Which is the BEST example of an emergency change?
Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
What is the effect of increased automation on the 'service desk1 practice?
Which guiding principle recommends assessing the current state and deciding what can be reused?
What considerations influence the supplier strategy of an organization?
Which term describes the functionality offered by a service?
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