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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 10

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List of questions

Question 91

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Which is the purpose of the 'monitoring and event management' practice?

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
To systematically observe services and service components, and record and report selected changes of state
To systematically observe services and service components, and record and report selected changes of state
To protect the information needed by the organization to conduct its business
To protect the information needed by the organization to conduct its business
To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
Suggested answer: B
asked 18/09/2024
Donna Brown
45 questions

Question 92

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Which of the following is an example of incident?

A backup server is being rebooted while services are running on the primary server
A backup server is being rebooted while services are running on the primary server
An application is not available during the business hours
An application is not available during the business hours
A user has requested access to a shared repository
A user has requested access to a shared repository
A user wants to reset the password of a server
A user wants to reset the password of a server
Suggested answer: B
asked 18/09/2024
Haider Nassiry
51 questions

Question 93

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Identify the missing word in the following sentence.

A known error is a problem that has been [?] and has not been resolved.

closed
closed
logged
logged
analysed
analysed
escalated
escalated
Suggested answer: C
asked 18/09/2024
MIGUEL FERNANDEZ
48 questions

Question 94

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Which is NOT a key focus of the 'information and technology' dimension?

Workflow management and inventory systems
Workflow management and inventory systems
Communication systems and knowledge bases
Communication systems and knowledge bases
Roles and responsibilities
Roles and responsibilities
Security and compliance
Security and compliance
Suggested answer: C
asked 18/09/2024
Rene Claassen
46 questions

Question 95

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What is an output?

A possible event that could cause harm or loss
A possible event that could cause harm or loss
Something created by carrying out an activity
Something created by carrying out an activity
A result for a stakeholder
A result for a stakeholder
A change of state that has significance for the management of a configuration item
A change of state that has significance for the management of a configuration item
Suggested answer: B
asked 18/09/2024
benakli rabah
29 questions

Question 96

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Which is a purpose of the 'service desk' practice?

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
To capture demand for incident resolution and service requests
To capture demand for incident resolution and service requests
To set clear business-based targets for service performance
To set clear business-based targets for service performance
To maximize the number of successful IT changes by ensuring risks are properly assessed
To maximize the number of successful IT changes by ensuring risks are properly assessed
Suggested answer: B
asked 18/09/2024
Prashant Bari
48 questions

Question 97

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Which activity captures the demand for incident resolution and service requests?

Change control
Change control
Problem management
Problem management
Service desk
Service desk
Service catalogue management
Service catalogue management
Suggested answer: C
asked 18/09/2024
Lina Brown
48 questions

Question 98

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Which practices are typically involved in the implementation of a problem resolution?

1. Continual improvement

2. Service request management

3. Service level management

4. Change control

1 and 2
1 and 2
1 and 4
1 and 4
3 and 4
3 and 4
2 and 3
2 and 3
Suggested answer: B
Explanation:


asked 18/09/2024
D Chauhan
43 questions

Question 99

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Which value chain activity ensures the availability of service components?

Improve
Improve
Deliver and support
Deliver and support
Engage
Engage
Obtain/build
Obtain/build
Suggested answer: D
asked 18/09/2024
Matt Smith
57 questions

Question 100

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What should be done first when applying the 'focus on value' guiding principle?

Identify all suppliers and partners involved in the service
Identify all suppliers and partners involved in the service
Determine the cost of providing the service
Determine the cost of providing the service
Identify the outcomes that the service facilitates
Identify the outcomes that the service facilitates
Determine who the service consumer is in each situation
Determine who the service consumer is in each situation
Suggested answer: D
asked 18/09/2024
Mounir Mrabet
47 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?