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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 6

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List of questions

Question 51

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What are the three phases of 'problem management'?

Problem identification, problem control, error control
Problem identification, problem control, error control
Problem analysis, error identification, incident resolution
Problem analysis, error identification, incident resolution
Problem logging, problem classification, problem resolution
Problem logging, problem classification, problem resolution
Incident management, problem management, change control
Incident management, problem management, change control
Suggested answer: A
asked 18/09/2024
István Balla
44 questions

Question 52

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Which is a purpose of the 'engage' value chain activity?

Meeting expectations for quality, costs and time-to-market
Meeting expectations for quality, costs and time-to-market
Ensuring the continual improvement of services
Ensuring the continual improvement of services
Ensuring that the organization's vision is understood
Ensuring that the organization's vision is understood
Providing transparency and good relationships
Providing transparency and good relationships
Suggested answer: D
asked 18/09/2024
Christopher Adams
47 questions

Question 53

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Identify the missing word in the following sentence.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

suppliers
suppliers
assets
assets
customers
customers
CIs
CIs
Suggested answer: D
asked 18/09/2024
Pichai Chaipoon
49 questions

Question 54

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What is described by the service value system?

How to apply the systems approach of the guiding principle think and work holistically
How to apply the systems approach of the guiding principle think and work holistically
Services based on one or more products, designed to address needs of a target consumer group
Services based on one or more products, designed to address needs of a target consumer group
How all the components and activities of the organization work together as a system to enable value creation
How all the components and activities of the organization work together as a system to enable value creation
Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
Suggested answer: C
asked 18/09/2024
Mohamed Iftiquar Aslam Hameed
42 questions

Question 55

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What is defined as any component that needs to be managed in order to deliver an IT service?

A service request
A service request
An IT asset
An IT asset
A configuration item (CI)
A configuration item (CI)
An incident
An incident
Suggested answer: C
asked 18/09/2024
SOKLENG SUN
37 questions

Question 56

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Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

Progress iteratively with feedback
Progress iteratively with feedback
Think and work holistically
Think and work holistically
Keep it simple and practical
Keep it simple and practical
Focus on value
Focus on value
Suggested answer: C
asked 18/09/2024
Timo Fahlenbck
39 questions

Question 57

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Which TWO statements about the 'service request management' practice are CORRECT?

1. Service requests are part of normal service delivery

2. Complaints can be handled as service requests

3. Service requests result from a failure in service

4. Normal changes should be handled as service requests


3 and 4
3 and 4
2 and 3
2 and 3
1 and 4
1 and 4
1 and 2
1 and 2
Suggested answer: D
asked 18/09/2024
Karl Ranson
46 questions

Question 58

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What is an IT asset?

The removal of anything that could have a direct or indirect effect on services
The removal of anything that could have a direct or indirect effect on services
Any component that needs to be managed in order to deliver a service
Any component that needs to be managed in order to deliver a service
A request from a user that initiates a service action
A request from a user that initiates a service action
Any financially valuable component that can contribute to delivery of an IT product or service
Any financially valuable component that can contribute to delivery of an IT product or service
Suggested answer: D
asked 18/09/2024
Jumar Antonia
44 questions

Question 59

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Which dimension includes a workflow management system?

Value streams and processes
Value streams and processes
Partners and suppliers
Partners and suppliers
Information and technology
Information and technology
Organizations and people
Organizations and people
Suggested answer: A
asked 18/09/2024
Marcel Janssen
41 questions

Question 60

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Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

information
information
utility
utility
warranty
warranty
costs
costs
Suggested answer: D
asked 18/09/2024
Rodrigo Valencia
47 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?