ITIL ITILFND-V4 Practice Test - Questions Answers, Page 6
Question list
List of questions
Related questions
What are the three phases of 'problem management'?
Which is a purpose of the 'engage' value chain activity?
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.
What is described by the service value system?
What is defined as any component that needs to be managed in order to deliver an IT service?
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?
Which TWO statements about the 'service request management' practice are CORRECT?
1. Service requests are part of normal service delivery
2. Complaints can be handled as service requests
3. Service requests result from a failure in service
4. Normal changes should be handled as service requests
What is an IT asset?
Which dimension includes a workflow management system?
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.
Question