ITIL ITILFND-V4 Practice Test - Questions Answers, Page 4
Question list
List of questions
Related questions
Which is a key requirement for a successful service level agreement?
When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?
How does a service consumer contribute to the reduction of disk?
What helps diagnose and resolve a simple incident?
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
Which service level metrics are BEST for measuring user experience?
What are the MOST important skills required by service desk staff?
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
When should a change request be submitted to resolve a problem?
Which guiding principle helps to ensure that better information is available for decision making?
Question