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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 4

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List of questions

Question 31

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Which is a key requirement for a successful service level agreement?

It should be written in legal language
It should be written in legal language
It should be simply written and easy to understand
It should be simply written and easy to understand
It should be based on the service provider's view of the service
It should be based on the service provider's view of the service
It should relate to simple operational metrics
It should relate to simple operational metrics
Suggested answer: B
asked 18/09/2024
Ronald Armas
40 questions

Question 32

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When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?

An organization should always use a single technique to ensure metrics are consistent
An organization should always use a single technique to ensure metrics are consistent
An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
An organization should always develop competencies in methodologies and techniques that will meet their needs
An organization should always develop competencies in methodologies and techniques that will meet their needs
An organization should always use an approach that combines Lean, Agile and DevOps methodologies
An organization should always use an approach that combines Lean, Agile and DevOps methodologies
Suggested answer: C
asked 18/09/2024
sd sdg
41 questions

Question 33

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How does a service consumer contribute to the reduction of disk?

By paying for the service
By paying for the service
By managing server hardware
By managing server hardware
By communicating constraints
By communicating constraints
By managing staff availability
By managing staff availability
Suggested answer: C
asked 18/09/2024
Angela Rivalta
44 questions

Question 34

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What helps diagnose and resolve a simple incident?

Rapid escalation
Rapid escalation
Formation of a temporary team
Formation of a temporary team
The use of scripts
The use of scripts
Problem prioritization
Problem prioritization
Suggested answer: C
asked 18/09/2024
Jordi Nogués
42 questions

Question 35

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Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

Change control
Change control
Continual improvement
Continual improvement
Problem management
Problem management
Service desk
Service desk
Suggested answer: C
asked 18/09/2024
Cristi Savin
54 questions

Question 36

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Which service level metrics are BEST for measuring user experience?

Single system-based metrics
Single system-based metrics
Metrics for the percentage of uptime of a service
Metrics for the percentage of uptime of a service
Operational metrics
Operational metrics
Metrics linked to defined outcomes
Metrics linked to defined outcomes
Suggested answer: D
asked 18/09/2024
Meriem Jlassi
41 questions

Question 37

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What are the MOST important skills required by service desk staff?

Incident analysis skills
Incident analysis skills
Technical skills
Technical skills
Problem resolution skills
Problem resolution skills
Supplier management skills
Supplier management skills
Suggested answer: A
asked 18/09/2024
Pavel Tylich
45 questions

Question 38

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Which TWO statements about an organization's culture are CORRECT? (Choose two.)

1. It is created from shared values based on how it carries out its work

2. It is determined by the type of technology used to support services

3. It should be based on the culture of prospective suppliers

4. It should be based on the objectives of the organization

1 and 2
1 and 2
2 and 3
2 and 3
3 and 4
3 and 4
1 and 4
1 and 4
Suggested answer: D
asked 18/09/2024
AXEL AXELOPOULOS
45 questions

Question 39

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When should a change request be submitted to resolve a problem?

As soon as a solution for the problem has been identified
As soon as a solution for the problem has been identified
As soon as a workaround for the problem has been identified
As soon as a workaround for the problem has been identified
As soon as the analysis of the frequency and impact of incidents justifies the change
As soon as the analysis of the frequency and impact of incidents justifies the change
As soon as the analysis of cost, risks and benefits justifies the change
As soon as the analysis of cost, risks and benefits justifies the change
Suggested answer: D
asked 18/09/2024
Rebecca Gillespie
48 questions

Question 40

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Which guiding principle helps to ensure that better information is available for decision making?

Keep it simple and practical
Keep it simple and practical
Collaborate and promote visibility
Collaborate and promote visibility
Optimize and automate
Optimize and automate
Think and work holistically
Think and work holistically
Suggested answer: B
asked 18/09/2024
Veronica Puddu
58 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?