ITIL ITILFND-V4 Practice Test - Questions Answers, Page 2
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Which statement about service desks is CORRECT?
Which practice updates information relating to symptoms and business impact?
Which is included in the purpose of the 'design and transition' value chain activity?
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
Which is NOT a component of the service value system?
Which statement about the steps to fulfill a service request is CORRECT?
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
When should the effectiveness of a problem workaround be assessed?
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].
Which dimension considers how knowledge assets should be protected?
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