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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 3

Question list

List of questions

Question 21

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What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

Question 22

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Identify the missing words in the following sentence. The management of information security incidents usually requires [?].

Question 23

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What are the ITIL guiding principles used for?

Question 24

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Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

Question 25

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What is the purpose of the 'deployment management' practice?

Question 26

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Which is a service request?

Question 27

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Identify the missing word in the following sentence. The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to suppor

Question 28

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What is a recommendation of the 'focus on value' guiding principle?

Question 29

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Which guiding principle recommends standardizing and streamlining manual tasks?

Question 30

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Which describes a set of defined steps for implementing improvements?

Question 21

What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

Service management

Continual improvement

A service

An IT asset

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Question 22

Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

Immediate escalation

Specialist teams

A separate process

Third party support

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Question 23

What are the ITIL guiding principles used for?

To help an organization make good decisions

To direct and control an organization

To identify activities that an organization must perform in order to deliver a valuable service

To ensure that an organization's performance continually meets stakeholders' expectations

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Question 24

Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

Each iteration should be designed before starting the initiative and implemented without feedback

Feedback should only be taken into account when one iteration fails to meet its objective

Feedback should be reduced for large improvements as it is unlikely that circumstances will change

Each iteration should be continually re-evaluated based on feedback

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Question 25

What is the purpose of the 'deployment management' practice?

To ensure services achieve agreed and expected performance

To make new or changed services available for use

To move new or changed components to live environments

To set clear business-based targets for service performance

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Question 26

Which is a service request?

Requesting a workaround for an issue

Requesting information about how to create a document

Requesting an enhancement to an application

Requesting investigation of a degraded service

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Question 27

Identify the missing word in the following sentence.

The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

costs

users

value

performances

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