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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 3

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List of questions

Question 21

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What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

Service management
Service management
Continual improvement
Continual improvement
A service
A service
An IT asset
An IT asset
Suggested answer: C
asked 18/09/2024
Joshua Muentes
52 questions

Question 22

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Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

Immediate escalation
Immediate escalation
Specialist teams
Specialist teams
A separate process
A separate process
Third party support
Third party support
Suggested answer: C
asked 18/09/2024
umar raad
38 questions

Question 23

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What are the ITIL guiding principles used for?

To help an organization make good decisions
To help an organization make good decisions
To direct and control an organization
To direct and control an organization
To identify activities that an organization must perform in order to deliver a valuable service
To identify activities that an organization must perform in order to deliver a valuable service
To ensure that an organization's performance continually meets stakeholders' expectations
To ensure that an organization's performance continually meets stakeholders' expectations
Suggested answer: A
asked 18/09/2024
Charles Smith
51 questions

Question 24

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Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

Each iteration should be designed before starting the initiative and implemented without feedback
Each iteration should be designed before starting the initiative and implemented without feedback
Feedback should only be taken into account when one iteration fails to meet its objective
Feedback should only be taken into account when one iteration fails to meet its objective
Feedback should be reduced for large improvements as it is unlikely that circumstances will change
Feedback should be reduced for large improvements as it is unlikely that circumstances will change
Each iteration should be continually re-evaluated based on feedback
Each iteration should be continually re-evaluated based on feedback
Suggested answer: D
asked 18/09/2024
Dominic Lugg
49 questions

Question 25

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What is the purpose of the 'deployment management' practice?

To ensure services achieve agreed and expected performance
To ensure services achieve agreed and expected performance
To make new or changed services available for use
To make new or changed services available for use
To move new or changed components to live environments
To move new or changed components to live environments
To set clear business-based targets for service performance
To set clear business-based targets for service performance
Suggested answer: C
asked 18/09/2024
B Erol
63 questions

Question 26

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Which is a service request?

Requesting a workaround for an issue
Requesting a workaround for an issue
Requesting information about how to create a document
Requesting information about how to create a document
Requesting an enhancement to an application
Requesting an enhancement to an application
Requesting investigation of a degraded service
Requesting investigation of a degraded service
Suggested answer: B
asked 18/09/2024
Owais Mansoor
45 questions

Question 27

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Identify the missing word in the following sentence.

The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

costs
costs
users
users
value
value
performances
performances
Suggested answer: D
asked 18/09/2024
Trey Contello
46 questions

Question 28

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What is a recommendation of the 'focus on value' guiding principle?

Make 'focus on value' a responsibility of the management
Make 'focus on value' a responsibility of the management
Focus on the value of new and significant projects first
Focus on the value of new and significant projects first
Focus on value for the service provider first
Focus on value for the service provider first
Focus on value at every step of the improvement
Focus on value at every step of the improvement
Suggested answer: D
asked 18/09/2024
long tran
39 questions

Question 29

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Which guiding principle recommends standardizing and streamlining manual tasks?

Optimize and automate
Optimize and automate
Collaborate and promote visibility
Collaborate and promote visibility
Focus on value
Focus on value
Think and work holistically
Think and work holistically
Suggested answer: A
asked 18/09/2024
Michael Akinpelu
38 questions

Question 30

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Which describes a set of defined steps for implementing improvements?

The 'improve' value chain activity
The 'improve' value chain activity
The 'continual improvement register'
The 'continual improvement register'
The 'continual improvement model'
The 'continual improvement model'
The 'engage' value chain activity
The 'engage' value chain activity
Suggested answer: C
asked 18/09/2024
Andrew Chan
41 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?