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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 5

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List of questions

Question 41

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Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

Incident management
Incident management
Monitoring and event management
Monitoring and event management
Change control
Change control
Information security management
Information security management
Suggested answer: D
asked 18/09/2024
Arnaldo Martinez 2-30793
48 questions

Question 42

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Which describes a standard change?

A high-risk change that needs very thorough assessment
A high-risk change that needs very thorough assessment
A change that is typically implemented as a service request
A change that is typically implemented as a service request
A change that must be implemented as soon as possible
A change that must be implemented as soon as possible
A change that needs to be scheduled, assessed and authorized following a defined process
A change that needs to be scheduled, assessed and authorized following a defined process
Suggested answer: B
asked 18/09/2024
Ronald DeCastro
36 questions

Question 43

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How does information about problems and known errors contribute to 'incident management'?

It enables the reassessment of known erros
It enables the reassessment of known erros
It enables quick and efficient diagnosis of incidents
It enables quick and efficient diagnosis of incidents
It removes the need for collaboration during incident resolution
It removes the need for collaboration during incident resolution
It removes the need for regular customer updates
It removes the need for regular customer updates
Suggested answer: B
asked 18/09/2024
Laura Archilla
39 questions

Question 44

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Which practice owns and manages issues, queries and requests from users?

Service desk
Service desk
Problem management
Problem management
Incident management
Incident management
Change control
Change control
Suggested answer: A
asked 18/09/2024
Christheo Van Rooyen
39 questions

Question 45

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What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

A customer
A customer
A user
A user
A configuration item (CI)
A configuration item (CI)
An IT asset
An IT asset
Suggested answer: A
asked 18/09/2024
Fabio Valenti
41 questions

Question 46

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Which stakeholders co-create value in a service relationship?

Investor and consumer
Investor and consumer
Investor and supplier
Investor and supplier
Consumer and provider
Consumer and provider
Provider and supplier
Provider and supplier
Suggested answer: C
asked 18/09/2024
Srikrushna Patro
37 questions

Question 47

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Which describes normal changes?

Changes that need to be scheduled and assessed following a process
Changes that need to be scheduled and assessed following a process
Changes that are low-risk and pre-authorized
Changes that are low-risk and pre-authorized
Changes that are typically initiated as service requests
Changes that are typically initiated as service requests
Changes that must be implemented as soon as possible
Changes that must be implemented as soon as possible
Suggested answer: A
asked 18/09/2024
Yuriy Georgiev
43 questions

Question 48

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What is the expected outcome from using a service value chain?

Service value streams
Service value streams
Value realization
Value realization
Customer engagement
Customer engagement
The application of practices
The application of practices
Suggested answer: B
asked 18/09/2024
Rodwell Shibambu
59 questions

Question 49

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Which statement about outcomes is CORRECT?

Outcomes help service consumers achieve outputs
Outcomes help service consumers achieve outputs
Outcomes are one or more services that fulfil the needs of a service consumer
Outcomes are one or more services that fulfil the needs of a service consumer
Service providers help service consumers achieve outcomes
Service providers help service consumers achieve outcomes
Helping service consumers achieve outcomes reduces service provider costs
Helping service consumers achieve outcomes reduces service provider costs
Suggested answer: C
asked 18/09/2024
Prenolan Kamiah
45 questions

Question 50

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Which skill is an essential part of the 'service level management' practice?

Problem analysis
Problem analysis
Technical knowledge
Technical knowledge
Listening
Listening
Diagnosis
Diagnosis
Suggested answer: C
asked 18/09/2024
Francesco D'Agostino
40 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?