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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 32
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Question 311
What is the purpose of the 'deployment management' practice?
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Question 312
Which two statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available stakeholder groups
3. Organizations should decide which one of the guiding principles is relevant to them
4. Organizations should consider how the guiding principles interact with each other
Question 313
Which statement about change authorities is CORRECT?
Question 314
When is the earliest that a workaround can be documented in 'problem management'?
Question 315
Which is an activity of 'problem identification'?
Question 316
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
Question 317
Which statement about standard changes is CORRECT?
Question 318
Which two are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows
Question 319
Which statement about the 'service request management' practice is CORRECT?
Question 320
What is a cause, or potential cause, of one or more incidents?
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