ITIL ITILFND-V4 Practice Test - Questions Answers, Page 32
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What is the purpose of the 'deployment management' practice?
Which two statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available stakeholder groups
3. Organizations should decide which one of the guiding principles is relevant to them
4. Organizations should consider how the guiding principles interact with each other
Which statement about change authorities is CORRECT?
When is the earliest that a workaround can be documented in 'problem management'?
Which is an activity of 'problem identification'?
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
Which statement about standard changes is CORRECT?
Which two are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows
Which statement about the 'service request management' practice is CORRECT?
What is a cause, or potential cause, of one or more incidents?
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