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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 33
List of questions
Question 321
Which statement about a service value stream is CORRECT?
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Question 322
What term is used to describe whether a service will meet availability, capacity and security requirements?
Question 323
Identify the missing word in the following sentences.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.
Question 324
A service offering may include, access to resources, and service actions, which is an example of a service action?
Question 325
Which activity is part of the 'continual improvement practice?
Question 326
Which Practice includes management of workarounds and known errors?
Question 327
Which Guiding principle says that it is not usually necessary to build something new?
Question 328
How are target resolution times used in the 'incident management' practice?
Question 329
Which statement about managing incidents is CORRECT?
Question 330
Which statement about the service value chain is CORRECT?
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