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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 35
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Question 341
Which statement about service requests is CORRECT?
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Question 342
Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?
Question 343
What is defined as a change of state that has significance for the management of an IT service?
Question 344
What can be described as an operating model for the creation and management of products and services?
Question 345
Which is a low risk change that has been pre-approved so that no additional authorization is needed?
Question 346
Which describes the 'plan' value chain activity?
Question 347
Which phase of problem management includes analysing incidents to look for patterns and trends?
Question 348
Which statement about the 'optimize and automate' guiding principle is CORRECT?
Question 349
Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?
Question 350
What is the MAIN benefit of 'problem management'?
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