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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 37
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Question 361
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?
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Question 362
Which of the four dimensions include, the knowledge bases needed to deliver and manage services?
Question 363
Which statement about the 'continual improvement model' is CORRECT?
Question 364
Which describes a CORRECT approach to change authorization?
Question 365
Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?
Question 366
Which describe a 'change authority'?
Question 367
Which statement about output is correct?
Question 368
Which statement about outcomes is CORRECT?
Question 369
Which is an activity of the 'problem management' practice?
Question 370
Which practice has the purpose of ensuring that the organization's suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?
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