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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 38

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List of questions

Question 371

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Which will help solve incidents more quickly?

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Question 372

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Which practice is most likely to benefit from the use of chatbots?

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Question 373

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Where are the details of the required performance outcomes of a service denned?

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Question 374

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Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

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Question 375

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Which two practices interact the MOST with the service desk practice?

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Question 376

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What type of change is MOST likely to be managed as a service request?

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Question 377

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Which is an activity of the 'incident management" practice?

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Question 378

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Which principle concentrates on service consumers?

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Question 379

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Which is included in the purpose of the 'change enablement' practice?

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Question 380

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Which activity is part of the 'continual improvement' practice?

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Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?