ITIL ITILFND-V4 Practice Test - Questions Answers, Page 38
Question list
List of questions
Related questions
Which will help solve incidents more quickly?
A.
Target resolution times
B.
Escalating all incidents to support teams
C.
Collaboration between teams
D.
Detailed procedural steps for incident investigation
Which practice is most likely to benefit from the use of chatbots?
A.
Service level management
B.
Change enablement
C.
Continual improvement
D.
Service desk
Where are the details of the required performance outcomes of a service denned?
A.
Service level agreements
B.
Service requests
C.
Service components
D.
Service offerings
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?
A.
Plan
B.
Improve
C.
Design and transition
D.
Deliver and support
Which two practices interact the MOST with the service desk practice?
A.
Incident management and service request management
B.
Service request management and deployment management
C.
Deployment management and change enablement
D.
Change enablement and incident management
What type of change is MOST likely to be managed as a service request?
A.
A standard change
B.
A normal change
C.
An emergency change
D.
An organizational change
Which is an activity of the 'incident management" practice?
A.
Assessing and prioritizing improvement opportunities
B.
Performing service reviews with customers
C.
Providing good-quality updates when expected
D.
Automating service requests to the greatest degree possible
Which principle concentrates on service consumers?
A.
Start where you are
B.
Optimize and automate
C.
Keep it simple
D.
Focus on value
Which is included in the purpose of the 'change enablement' practice?
A.
Make new and changed services available for use
B.
Ensure that risks have been property assessed
C.
Record and report selected changes of state
D.
Plan and manage the full lifecycle of all IT assets
Which activity is part of the 'continual improvement' practice?
A.
Identifying the cause of incidents and recommending related improvements
B.
Authorizing changes to implement improvements
C.
Logging and managing incidents that result in improvement opportunities
D.
Making business cases for improvement action
Question