ITIL ITILFND-V4 Practice Test - Questions Answers, Page 40
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Which is a use of a change schedule?
Which statement about value streams is CORRECT?
Why should a service level manager carry out regular service reviews?
A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?
Which value chain activity ensures that ongoing service activity meets user expectations?
Which practice's purpose includes creating closer more collaborative relationships?
Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity
What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.
Which is the addition, modification or removal of anything that could have an effect on services?
Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?
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