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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 42
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Question 411
Which of the following is NOT recommended by the guiding principle 'start where you are?
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Question 412
Which is a use of a continual improvement register?
Question 413
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
Question 414
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed
Question 415
How can a service consumer contnbute to the reduction of nsk?
Question 416
In which case would a problem be logged?
Question 417
Which practice helps to ensure that the services delivered to customers are aligned with their needs?
Question 418
Which service request management decisions require that policies are established'?
Question 419
Which dimension of service management considers how activities are coordinated?
Question 420
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?
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Selling illegal goods, money scams etc.
Serious attack on a group.
Harassing an individual (including doxing)
Threatening or glorifying violence or serious harm, including self-harm
Nudity/Sexual content
Sexually explicit or suggestive imagery or writing involving minors
Sexually explicit or suggestive imagery or writing involving non-consenting adults or non-humans
Reusing content without attribution (link and blockquotes)
Not in English or has very bad formatting, grammar, and spelling
Author's credential is offensive, spam, or impersonation
Ex. Illegal content, incomplete question...
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