ITIL ITILFND-V4 Practice Test - Questions Answers, Page 42
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Which of the following is NOT recommended by the guiding principle 'start where you are?
Which is a use of a continual improvement register?
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed
How can a service consumer contnbute to the reduction of nsk?
In which case would a problem be logged?
Which practice helps to ensure that the services delivered to customers are aligned with their needs?
Which service request management decisions require that policies are established'?
Which dimension of service management considers how activities are coordinated?
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?
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