ITIL ITILFND-V4 Practice Test - Questions Answers, Page 41
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Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?
What is a problem that has been analysed but has not been resolved?
Which facilitates outcomes that customers want to achieve?
Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?
Which ITIL concept helps an organization to make good decisions?
Which is a recommendation for applying the guiding principle 'keep it simple and practical?
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.
Which practice nurtures links with stakeholders at strategic and tactical levels'?
Which is a way of applying the guiding principle 'focus on value'?
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