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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 41

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List of questions

Question 401

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Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

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Question 402

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What is a problem that has been analysed but has not been resolved?

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Question 403

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Which facilitates outcomes that customers want to achieve?

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Question 404

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Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?

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Question 405

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Which ITIL concept helps an organization to make good decisions?

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Question 406

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Which is a recommendation for applying the guiding principle 'keep it simple and practical?

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Question 407

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Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

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Question 408

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What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.

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Question 409

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Which practice nurtures links with stakeholders at strategic and tactical levels'?

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Question 410

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Which is a way of applying the guiding principle 'focus on value'?

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