ITIL ITILFND-V4 Practice Test - Questions Answers, Page 39
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Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
Which is the BEST example of a standard change?
Which can act as an operating model for an organization?
Which practice recommends the use of event-based surveys to gather feedback from customers?
Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?
Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?
In which situation will incident management USUALLY use a separate process?
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?
Which practice makes use of methods from Lean. Agile and DevOps?
Which statement about service offerings is CORRECT?
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