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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 43
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Question 421
Which practices is MOST associate with the use of empathy to understand users?
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Question 422
Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.
Question 423
Which of the following is included in the purpose of the 'continual improvement' practice?
Question 424
Which is an example of a problem control activity?
Question 425
Which of the following is the MOST important for the effective incident management?
Question 426
Which practice handles all pre-defined user-initiated service actions?
Question 427
Which is an example o' a service request?
Question 428
When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?
Question 429
Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills
Question 430
Which is CORRECT about change authorization?
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Selling illegal goods, money scams etc.
Serious attack on a group.
Harassing an individual (including doxing)
Threatening or glorifying violence or serious harm, including self-harm
Nudity/Sexual content
Sexually explicit or suggestive imagery or writing involving minors
Sexually explicit or suggestive imagery or writing involving non-consenting adults or non-humans
Reusing content without attribution (link and blockquotes)
Not in English or has very bad formatting, grammar, and spelling
Author's credential is offensive, spam, or impersonation
Ex. Illegal content, incomplete question...
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