ITIL ITILFND-V4 Practice Test - Questions Answers, Page 36
List of questions
Question 351
Which guiding principle discourages 'silo activity'?
Question 352
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
Question 353
Which dimension considers the application of artificial intelligence to service management?
Question 354
Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?
Question 355
Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?
Question 356
Which costs are included in the value proposition of a service?
Question 357
Which practice provides a communications point for users to report operational issues, queries and requests?
Question 358
Which BEST describes the purpose of the 'improve' value chain activity?
Question 359
Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
Question 360
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
Question