ITIL ITILFND-V4 Practice Test - Questions Answers, Page 36

List of questions
Question 351

Which guiding principle discourages 'silo activity'?
Question 352

Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
Question 353

Which dimension considers the application of artificial intelligence to service management?
Question 354

Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?
Question 355

Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?
Question 356

Which costs are included in the value proposition of a service?
Question 357

Which practice provides a communications point for users to report operational issues, queries and requests?
Question 358

Which BEST describes the purpose of the 'improve' value chain activity?
Question 359

Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
Question 360

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
Question