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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 28

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List of questions

Question 271

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Identify the missing words in the following sentence.

When an organization has decided to improve a service, it should start by considering [?].

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Question 272

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Which is a use of the change schedule?

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Question 273

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Which dimension of service management considers the workflows and controls needed to deliver services?

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Question 274

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Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

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Question 275

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Which statement about the 'incident management' practice is CORRECT?

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Question 276

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How should an organization prioritize incidents?

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Question 277

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Which is a purpose of the 'relationship management' practice?

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Question 278

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Which statement about problems is CORRECT?

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Question 279

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Which is a risk that might be removed from a service consumer by an IT service?

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Question 280

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Which is one of the MAIN concerns of the 'design and transition' value chain activity?

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Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?