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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 28
List of questions
Question 271
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
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Question 272
Which is a use of the change schedule?
Question 273
Which dimension of service management considers the workflows and controls needed to deliver services?
Question 274
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
Question 275
Which statement about the 'incident management' practice is CORRECT?
Question 276
How should an organization prioritize incidents?
Question 277
Which is a purpose of the 'relationship management' practice?
Question 278
Which statement about problems is CORRECT?
Question 279
Which is a risk that might be removed from a service consumer by an IT service?
Question 280
Which is one of the MAIN concerns of the 'design and transition' value chain activity?
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