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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 27

List of questions

Question 261

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Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

Relationship management
Relationship management
Change control
Change control
Release management
Release management
Monitoring and event management
Monitoring and event management
Suggested answer: B
Explanation:

Reference: https://www.symphonysummit.com/products/what-is-it-service-management-itsm/

asked 18/09/2024
Adam Beke
42 questions

Question 262

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Which practice provides users with a way to get various requests arranged, explained and coordinated?

Service level management
Service level management
Relationship management
Relationship management
Continual improvement
Continual improvement
Service desk
Service desk
Suggested answer: D
Explanation:

Over time, the focus of service desks has broadened from simply logging and resolving technical issues, to proving more comprehensive support for people and the business. They are increasingly being used to get various matters arranged, explained, and coordinated. The service desk has a major influence on user experience and how the service provider is perceived by the users. By understanding and acting on the business context of transactional activity (i.e.

logging tickets), the service desk is better placed to add value to the organization.

Reference: https://www.bmc.com/blogs/itil-service-desk/

asked 18/09/2024
Nestor Maitin
30 questions

Question 263

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Which helps to streamline the fulfilment of service requests?

Understanding which service requests can be accomplished with limited approvals
Understanding which service requests can be accomplished with limited approvals
Creating new workflows for every service request
Creating new workflows for every service request
Separating requests relating to service failures from the degradation of services
Separating requests relating to service failures from the degradation of services
Eliminating service requests which have complex workflows
Eliminating service requests which have complex workflows
Suggested answer: A
Explanation:

Reference: https://www.bmc.com/blogs/itil-service-request-management/

Topic 3, Exam Pool C

asked 18/09/2024
Nicola Pinotti
59 questions

Question 264

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Which statement about outcomes is CORRECT?

They are deliverables provided to service consumers.
They are deliverables provided to service consumers.
They allow service consumers to achieve a desired result.
They allow service consumers to achieve a desired result.
They provide products to service providers based on outputs.
They provide products to service providers based on outputs.
The co-create value for service providers by reducing costs and risks.
The co-create value for service providers by reducing costs and risks.
Suggested answer: B
Explanation:

Reference: https://www.axelos.com/news/blogs/february-2015/difference-between-outputs-andoutcomes-in- itsm

asked 18/09/2024
Solomon Nidish
40 questions

Question 265

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Which guiding principle says that services and processes should NOT provide a solution for every exception?

Keep it simple and practical
Keep it simple and practical
Think and work holistically
Think and work holistically
Optimize and automate
Optimize and automate
Collaborate and promote visibility
Collaborate and promote visibility
Suggested answer: A
asked 18/09/2024
Albaladejo Joffrey
41 questions

Question 266

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Identify the missing word in the following sentence.

The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

measured
measured
rewarded
rewarded
managed
managed
defined
defined
Suggested answer: C
Explanation:

Reference: https://www.bmc.com/blogs/itil-management-practices/

asked 18/09/2024
Sasa Korlat
38 questions

Question 267

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Identify the missing word in the following sentence.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

relationships with suppliers
relationships with suppliers
configuration of services
configuration of services
skills of people
skills of people
authorization of changes
authorization of changes
Suggested answer: B
Explanation:

Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/serviceconfiguration-management-itil-4/

asked 18/09/2024
Rebekah Midkiff
42 questions

Question 268

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Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

Monitoring and event management
Monitoring and event management
Incident management
Incident management
Service level management
Service level management
IT asset management
IT asset management
Suggested answer: C
Explanation:

Reference: https://advisera.com/20000academy/blog/2019/06/17/sfia-and-itil-a-winningcombination-for-it- businesses/

asked 18/09/2024
Higinia Silva
34 questions

Question 269

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When should a workaround be created?

As soon as possible, once the incident is logged
As soon as possible, once the incident is logged
After the resolution of a problem
After the resolution of a problem
When a problem cannot be resolved quickly
When a problem cannot be resolved quickly
When a potential permanent solution has been identified
When a potential permanent solution has been identified
Suggested answer: C
Explanation:

Reference: https://www.globalknowledge.com/us-en/resources/resource-library/articles/incidentsand-problems-workarounds/

asked 18/09/2024
Ramakrishnan Subramanian
38 questions

Question 270

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What is a configuration item?

Any financially valuable component that can contribute to delivery of an IT product or service
Any financially valuable component that can contribute to delivery of an IT product or service
Any component that needs to be managed in order to deliver an IT service
Any component that needs to be managed in order to deliver an IT service
Any change of state that has significance for the management of a service
Any change of state that has significance for the management of a service
A problem that has been analyzed but has not been resolved
A problem that has been analyzed but has not been resolved
Suggested answer: B
Explanation:

Reference: https://www.bmc.com/blogs/itil-key-terms/

asked 18/09/2024
Jyothiswaroop Rajan
31 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?