ITIL ITILFND-V4 Practice Test - Questions Answers, Page 27
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Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
Which practice provides users with a way to get various requests arranged, explained and coordinated?
Which helps to streamline the fulfilment of service requests?
Which statement about outcomes is CORRECT?
Which guiding principle says that services and processes should NOT provide a solution for every exception?
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
When should a workaround be created?
What is a configuration item?
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