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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 25

List of questions

Question 241

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What is recommended by the guiding principle 'progress iteratively with feedback'?

A current state assessment that is carried out at the start of an improvement initiative
A current state assessment that is carried out at the start of an improvement initiative
The identification of all interested parts at the start of an improvement initiative
The identification of all interested parts at the start of an improvement initiative
An improvement initiative that is broken into a number of manageable sections
An improvement initiative that is broken into a number of manageable sections
An assessment of how all the parts of an organization will affect an improvement initiative
An assessment of how all the parts of an organization will affect an improvement initiative
Suggested answer: C
asked 18/09/2024
Eduardo Rives
43 questions

Question 242

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Which guiding principle considers customer and user experience?

Collaborate and promote visibility
Collaborate and promote visibility
Focus on value
Focus on value
Start where you are
Start where you are
Keep it simple and practical
Keep it simple and practical
Suggested answer: B
asked 18/09/2024
Manish Chaudhary
38 questions

Question 243

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Which statement about the 'change enablement' practice is CORRECT?

Service requests are usually normal changes that can be implemented quickly without authorization
Service requests are usually normal changes that can be implemented quickly without authorization
Emergency changes are changes that must be fully tested and fully documented prior to implementation
Emergency changes are changes that must be fully tested and fully documented prior to implementation
Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited
Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited
Suggested answer: D
asked 18/09/2024
Rio Ordonez
42 questions

Question 244

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Which of these activities is carried out as part of 'problem management'?

Creating incident records
Creating incident records
Diagnosing and resolving incidents
Diagnosing and resolving incidents
Escalating incidents to a support team for resolution
Escalating incidents to a support team for resolution
Trend analysis of incident records
Trend analysis of incident records
Suggested answer: D
asked 18/09/2024
Michael Costello
41 questions

Question 245

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What does 'change enablement' PRIMARILY focus on?

Changes to service levels
Changes to service levels
Changes to products and services
Changes to products and services
Changes to organizational structure
Changes to organizational structure
Changes to skills and competencies
Changes to skills and competencies
Suggested answer: B
asked 18/09/2024
Peter Jennings
39 questions

Question 246

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Identify the missing word(s) in the following sentence.

The service desk should be the entry point and single point of contact for the [?] with all of its users.

Service consumer
Service consumer
Service provider
Service provider
Customer
Customer
Supplier
Supplier
Suggested answer: B
asked 18/09/2024
Sai Janani Ravishankar
38 questions

Question 247

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Which is handled as a service request?

An investigation to identify the cause of an incident
An investigation to identify the cause of an incident
A compliment about an IT support team
A compliment about an IT support team
The failure of an IT service
The failure of an IT service
An emergency change to implement a security patch
An emergency change to implement a security patch
Suggested answer: B
asked 18/09/2024
Salvatore Andrisani
45 questions

Question 248

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Which is a key requirement for a successful service level agreement (SLA)?

Using individual metrics that relate to the service catalogue
Using individual metrics that relate to the service catalogue
Using bundled metrics to relate performance to outcomes
Using bundled metrics to relate performance to outcomes
Using single-system-based metrics that relate to outputs
Using single-system-based metrics that relate to outputs
Using an agreement between the service provider and service supplier
Using an agreement between the service provider and service supplier
Suggested answer: B
asked 18/09/2024
rita whitfield
40 questions

Question 249

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Which is considered by the 'partners and suppliers' dimension?

Using artificial intelligence
Using artificial intelligence
Defining controls and procedures
Defining controls and procedures
Using formal roles and responsibilities
Using formal roles and responsibilities
Working with an integrator to manage relationships
Working with an integrator to manage relationships
Suggested answer: D
asked 18/09/2024
José Gonçalves
36 questions

Question 250

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Which practice recommends using tools for collaboration and the automated matching of symptoms?

Problem management
Problem management
Service level management
Service level management
Incident management
Incident management
Service request management
Service request management
Suggested answer: C
asked 18/09/2024
Stephen DeWhite
38 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?