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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 25

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List of questions

Question 241

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What is recommended by the guiding principle 'progress iteratively with feedback'?

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Question 242

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Which guiding principle considers customer and user experience?

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Question 243

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Which statement about the 'change enablement' practice is CORRECT?

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Question 244

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Which of these activities is carried out as part of 'problem management'?

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Question 245

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What does 'change enablement' PRIMARILY focus on?

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Question 246

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Identify the missing word(s) in the following sentence.

The service desk should be the entry point and single point of contact for the [?] with all of its users.

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Question 247

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Which is handled as a service request?

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Question 248

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Which is a key requirement for a successful service level agreement (SLA)?

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Question 249

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Which is considered by the 'partners and suppliers' dimension?

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Question 250

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Which practice recommends using tools for collaboration and the automated matching of symptoms?

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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
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