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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 46
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Question 451
Which is the FIRST action when optimizing a service?
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Question 452
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
Question 453
Which is a financially valuable component that can contribute to the delivery of a service?
Question 454
Which is described by the 'organizations and people' dimension of service management?
Question 455
What is the customer of a service responsible for?
Question 456
Which term is used to describe removing something that could have an effect on a service?
Question 457
Which TWO BEST describe the guiding principles?
Short term
Standards
Recommendations
Long-term
Question 458
Which BEST describe the focus of the 'think and work holistically' principle?
Question 459
Which practice has a purpose that includes managing authentication and non-repudation?
Question 460
Which of the following is the MOST important for effective incident management?
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