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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 47

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List of questions

Question 461

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Which practice handles all pre-defined user-initiated service actions?

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Question 462

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Which is the FIRST thing to consider when focusing on value?

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Question 463

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Identify the missing work in the following sentence.

An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

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Question 464

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For which purpose would the continual improvement practice use a SWOT analysis?

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Question 465

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What is the difference between the 'incident management' and 'service desk' practices?

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Question 466

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Which step of the 'continual improvement model' defines measurable targets?

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Question 467

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Which is part of the value proposition of a service?

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Question 468

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Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

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Question 469

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What is included in the purpose of the 'release management' practice?

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Question 470

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Why should a service level agreement include bundles of metrics?

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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
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