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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 47
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Question 461
Which practice handles all pre-defined user-initiated service actions?
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Question 462
Which is the FIRST thing to consider when focusing on value?
Question 463
Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.
Question 464
For which purpose would the continual improvement practice use a SWOT analysis?
Question 465
What is the difference between the 'incident management' and 'service desk' practices?
Question 466
Which step of the 'continual improvement model' defines measurable targets?
Question 467
Which is part of the value proposition of a service?
Question 468
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
Question 469
What is included in the purpose of the 'release management' practice?
Question 470
Why should a service level agreement include bundles of metrics?
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