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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 49
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Question 481
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
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Question 482
Which service value chain activity deals with the purchase of new products?
Question 483
Which is included in the purpose of the 'improve' value chain activity?
Question 484
What is defined as "any component that needs to be managed in order to deliver an IT service"?
Question 485
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
Question 486
Which statement about emergency changes is CORRECT?
Question 487
Which is the definition of an IT asset?
Question 488
Which is described by the 'organizations and people' dimension of service management?
Question 489
What is defined as "the role that uses services?
Question 490
Which is an activity in the 'Problem control' phase of problem management?
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