Home

Home / ITIL / ITILFND-V4

Question list

List of questions

Question 1

(0)

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Question 2

(0)

Which practice has a purpose that includes ensuring that risks have been properly assessed?

Question 3

(0)

When should a full risk assessment and authorization be carried out for a standard change?

Question 4

(0)

Which statement about emergency changes is CORRECT?

Question 5

(0)

Which practice coordinates the classification, ownership and communication of service requests and incidents?

Question 6

(0)

What is warranty?

Question 7

(0)

Which is part of service provision?

Question 8

(0)

Which statement about a 'continual improvement register' is CORRECT?

Question 9

(0)

What are 'engage', 'plan' and 'improve' examples of?

Question 10

(0)

Which statement about outcomes is CORRECT?

Open VPLUS File

Convert VPLUS to PDF

Related questions

Which practice coordinates the classification, ownership and communication of service requests and incidents?

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Which statement about the 'continual improvement' practice is CORRECT?

Which is a result of applying the guiding principle 'progress iteratively with feedback'?

What is MOST LIKELY to be handled as a service request?

Which describes a CORRECT approach to change authorization?

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

Which competencies are required by the 'service level management' practice?

When should a full risk assessment and authorization be carried out for a standard change?

Question 70 - ITILFND-V4 discussion

Report

Which competencies are required by the 'service level management' practice?

A.

Problem investigation and resolution

B.

Incident analysis and prioritization

C.

Business analysis and commercial management

D.

Balanced scorecard reviews and maturity assessment

Show Answer

asked 18/09/2024

Ramesh K

42 questions

User

Your answer: A B C D

0 comments

Sorted by

Leave a comment first