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Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Question 12 - ITILFND-V4 discussion

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Which practice updates information relating to symptoms and business impact?

A.
Service level management
Answers
A.
Service level management
B.
Change control
Answers
B.
Change control
C.
Service request management
Answers
C.
Service request management
D.
Incident management
Answers
D.
Incident management
Suggested answer: D
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asked 18/09/2024
Aparecido Primo
41 questions
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