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Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
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Which competencies are required by the 'service level management' practice?
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Question 67 - ITILFND-V4 discussion

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Identify the missing word in the following sentence.

The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

A.
plans
Answers
A.
plans
B.
measurement
Answers
B.
measurement
C.
process
Answers
C.
process
D.
tools
Answers
D.
tools
Suggested answer: B
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asked 18/09/2024
Helmut Steingraber
33 questions
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