ExamGecko
Search Search Login
Home Home / ITIL / ITILFND-V4
Question list
Search
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
Which TWO statements about the 'service request management' practice are CORRECT? 1. Service requests are part of normal service delivery 2. Complaints can be handled as service requests 3. Service requests result from a failure in service 4. Normal changes should be handled as service requests

Question 146 - ITILFND-V4 discussion

Report
Export

Which statement about IT service management is CORRECT?

D18912E1457D5D1DDCBD40AB3BF70D5D

A.
It is performed by customers using a mix of IT systems, services and processes
Answers
A.
It is performed by customers using a mix of IT systems, services and processes
B.
It is performed by IT service providers using a mix of suppliers and their products
Answers
B.
It is performed by IT service providers using a mix of suppliers and their products
C.
It is performed by the service desk using a mix of people, process and technology
Answers
C.
It is performed by the service desk using a mix of people, process and technology
D.
It is performed by IT service providers using a mix of people, process and technology
Answers
D.
It is performed by IT service providers using a mix of people, process and technology
Suggested answer: D
Show Answer
asked 18/09/2024
G.C. Helweg
38 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms