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Question 1

(0)

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Question 2

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Which practice has a purpose that includes ensuring that risks have been properly assessed?

Question 3

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When should a full risk assessment and authorization be carried out for a standard change?

Question 4

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Which statement about emergency changes is CORRECT?

Question 5

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Which practice coordinates the classification, ownership and communication of service requests and incidents?

Question 6

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What is warranty?

Question 7

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Which is part of service provision?

Question 8

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Which statement about a 'continual improvement register' is CORRECT?

Question 9

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What are 'engage', 'plan' and 'improve' examples of?

Question 10

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Which statement about outcomes is CORRECT?

Question 161 - ITILFND-V4 discussion

Which of the following should IT service continuity strategy be based on?

1. Design of the service metrics

2. Business continuity strategy

3. Business impact analysis (BIA)

4. Risk assessment

1, 2 and 4 only

1, 2 and 3 only

2, 3 and 4 only

1, 3 and 4 only

Show Answer

asked 18/09/2024

Welber Santos de Oliveira

40 questions

Your answer: A B C D

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