What is the purpose of the 'problem management' practice?

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CCF AG Alexander Seidler · Accepted Answer

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

CCF AG Alexander Seidler · Answer

To protect the information needed by the organization to conduct its business

CCF AG Alexander Seidler · Answer

To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services

CCF AG Alexander Seidler · Answer

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

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