Which is a purpose of the 'service desk' practice?

Question

Janko Schutte · Accepted Answer

To be the entry point and single point of contact for the service provider with all of its users

Janko Schutte · Answer

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Janko Schutte · Answer

To support the agreed quality of a service by handling all pre-defined, user-initiated service requests

Janko Schutte · Answer

To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels

List of questions