What is the purpose of the 'incident management' practice?

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Tillmon, Quinton · Accepted Answer

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Tillmon, Quinton · Answer

To capture demand for incident resolution and service requests

Tillmon, Quinton · Answer

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

Tillmon, Quinton · Answer

To support the agreed service quality by effective handling of all agreed user-initiated service requests

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