Which statement about the automation of service requests is CORRECT?

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Dean Pillay · Accepted Answer

Service requests and their fulfillment should be automated as much as possible

Dean Pillay · Answer

Service requests that cannot be automated should be handled as incidents

Dean Pillay · Answer

Service requests that cannot be automated should be handled as problems

Dean Pillay · Answer

Service requests and their fulfillment should be carried out by service desk staff without automation

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