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Question 1

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Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Question 2

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Which practice has a purpose that includes ensuring that risks have been properly assessed?

Question 3

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When should a full risk assessment and authorization be carried out for a standard change?

Question 4

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Which statement about emergency changes is CORRECT?

Question 5

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Which practice coordinates the classification, ownership and communication of service requests and incidents?

Question 6

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What is warranty?

Question 7

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Which is part of service provision?

Question 8

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Which statement about a 'continual improvement register' is CORRECT?

Question 9

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What are 'engage', 'plan' and 'improve' examples of?

Question 10

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Which statement about outcomes is CORRECT?

Question 224 - ITILFND-V4 discussion

What actions does a service desk take for all issues, queries and requests that are reported to them?

Schedule, assess, authorize

Diagnose, investigate, resolve

Initiate, approve, fulfill

Acknowledge, classify, own

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asked 18/09/2024

Danyail Storey

28 questions

Your answer: A B C D

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