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Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Question 251 - ITILFND-V4 discussion

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Which helps to manage an incident when it is unclear which support team should be working on the incident?

A.
Disaster recovery plans
Answers
A.
Disaster recovery plans
B.
Swarming
Answers
B.
Swarming
C.
Target resolution times
Answers
C.
Target resolution times
D.
Self-help
Answers
D.
Self-help
Suggested answer: B

Explanation:

Reference: https://www.bmc.com/blogs/itil-incident-management/

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asked 18/09/2024
Carlos Castro
29 questions
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