ExamGecko
Search Search Login
Home Home / ITIL / ITILFND-V4
Question list
Search
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
Which TWO statements about the 'service request management' practice are CORRECT? 1. Service requests are part of normal service delivery 2. Complaints can be handled as service requests 3. Service requests result from a failure in service 4. Normal changes should be handled as service requests

Question 256 - ITILFND-V4 discussion

Report
Export

What is a service?

A.
A possible event that could cause harm or loss, or make it more difficult to achieve objectives
Answers
A.
A possible event that could cause harm or loss, or make it more difficult to achieve objectives
B.
A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
Answers
B.
A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
C.
A tangible or intangible deliverable of an activity
Answers
C.
A tangible or intangible deliverable of an activity
D.
Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings
Answers
D.
Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings
Suggested answer: B

Explanation:

Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/

Show Answer
asked 18/09/2024
Mohit Mohit
45 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms