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Question 1

(0)

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Question 2

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Which practice has a purpose that includes ensuring that risks have been properly assessed?

Question 3

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When should a full risk assessment and authorization be carried out for a standard change?

Question 4

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Which statement about emergency changes is CORRECT?

Question 5

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Which practice coordinates the classification, ownership and communication of service requests and incidents?

Question 6

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What is warranty?

Question 7

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Which is part of service provision?

Question 8

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Which statement about a 'continual improvement register' is CORRECT?

Question 9

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What are 'engage', 'plan' and 'improve' examples of?

Question 10

(0)

Which statement about outcomes is CORRECT?

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Related questions

Which practice coordinates the classification, ownership and communication of service requests and incidents?

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Which statement about the 'continual improvement' practice is CORRECT?

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

Which is a result of applying the guiding principle 'progress iteratively with feedback'?

What is MOST LIKELY to be handled as a service request?

Which describes a CORRECT approach to change authorization?

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

Which competencies are required by the 'service level management' practice?

Which TWO statements about the 'service request management' practice are CORRECT? 1. Service requests are part of normal service delivery 2. Complaints can be handled as service requests 3. Service requests result from a failure in service 4. Normal changes should be handled as service requests

Question 258 - ITILFND-V4 discussion

Report

What is required by all service desk staff?

A.

Excellent technical knowledge

B.

Root cause analysis skills

C.

Demonstration of emotional intelligence

D.

Knowledge of telephony technology

Show Answer

asked 18/09/2024

Pungava Gowda

29 questions

User

Your answer: A B C D

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