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Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which is a description of service provision?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?

Question 266 - ITILFND-V4 discussion

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Identify the missing word in the following sentence.

The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A.
measured
Answers
A.
measured
B.
rewarded
Answers
B.
rewarded
C.
managed
Answers
C.
managed
D.
defined
Answers
D.
defined
Suggested answer: C

Explanation:

Reference: https://www.bmc.com/blogs/itil-management-practices/

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asked 18/09/2024
Sasa Korlat
36 questions
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