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Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
Which TWO statements about the 'service request management' practice are CORRECT? 1. Service requests are part of normal service delivery 2. Complaints can be handled as service requests 3. Service requests result from a failure in service 4. Normal changes should be handled as service requests

Question 304 - ITILFND-V4 discussion

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Which statement about value creating activities is CORRECT?

A.
Each value stream should be designed with a specific combination of service value chain activities
Answers
A.
Each value stream should be designed with a specific combination of service value chain activities
B.
Service value chain activities have pre-determined dependencies on ITIL practices
Answers
B.
Service value chain activities have pre-determined dependencies on ITIL practices
C.
A value stream is an operating model for creating value through products and services
Answers
C.
A value stream is an operating model for creating value through products and services
D.
Organizations should ensure that each value stream is applicable to many scenarios
Answers
D.
Organizations should ensure that each value stream is applicable to many scenarios
Suggested answer: A
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asked 18/09/2024
Giuseppina Mancinelli
34 questions
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