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Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
Which TWO statements about the 'service request management' practice are CORRECT? 1. Service requests are part of normal service delivery 2. Complaints can be handled as service requests 3. Service requests result from a failure in service 4. Normal changes should be handled as service requests

Question 309 - ITILFND-V4 discussion

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Identify the missing words in the following sentence.

The 'incident management' practice should maintain [?] for logging and managing incidents.

A.
a dedicated team
Answers
A.
a dedicated team
B.
a formal process
Answers
B.
a formal process
C.
detailed procedures
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C.
detailed procedures
D.
a value chain activity
Answers
D.
a value chain activity
Suggested answer: C
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asked 18/09/2024
Junaid Sahebzada
33 questions
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