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Question 1

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Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Question 2

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Which practice has a purpose that includes ensuring that risks have been properly assessed?

Question 3

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When should a full risk assessment and authorization be carried out for a standard change?

Question 4

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Which statement about emergency changes is CORRECT?

Question 5

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Which practice coordinates the classification, ownership and communication of service requests and incidents?

Question 6

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What is warranty?

Question 7

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Which is part of service provision?

Question 8

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Which statement about a 'continual improvement register' is CORRECT?

Question 9

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What are 'engage', 'plan' and 'improve' examples of?

Question 10

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Which statement about outcomes is CORRECT?

Question 312 - ITILFND-V4 discussion

Which two statements about the guiding principles are CORRECT?

1. The guiding principles support continual improvement

2. Each guiding principle applies to a selection of the available stakeholder groups

3. Organizations should decide which one of the guiding principles is relevant to them

4. Organizations should consider how the guiding principles interact with each other

1 and 2

2 and 3

3 and 4

1 and 4

Show Answer

asked 18/09/2024

Asif Ibrahim

47 questions

Your answer: A B C D

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