Which statement about service requests is CORRECT?

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Bates, Michael · Accepted Answer

Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

Bates, Michael · Answer

Complex service requests should be dealt with as normal changes

Bates, Michael · Answer

Service requests that require simple workflows should be dealt with as incidents

Bates, Michael · Answer

Service requests require workflows that should use manual procedures and avoid automation

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