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Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Question 362 - ITILFND-V4 discussion

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Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A.
Organizations and people
Answers
A.
Organizations and people
B.
Information and technology
Answers
B.
Information and technology
C.
Partners and suppliers
Answers
C.
Partners and suppliers
D.
Value streams and processes
Answers
D.
Value streams and processes
Suggested answer: B

Explanation:

This includes the information and technology needed to deliver services (servers, storage, networks, databases, etc.) as well as the information and technology needed to manage those services (ITSM tools, knowledge bases, configuration information, etc.).

https://www.sysaid.com/blog/entry/everything-you-officially-need-to-know-about-itil-4

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asked 18/09/2024
Tom Nice
30 questions
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