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Question 1

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Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Question 2

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Which practice has a purpose that includes ensuring that risks have been properly assessed?

Question 3

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When should a full risk assessment and authorization be carried out for a standard change?

Question 4

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Which statement about emergency changes is CORRECT?

Question 5

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Which practice coordinates the classification, ownership and communication of service requests and incidents?

Question 6

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What is warranty?

Question 7

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Which is part of service provision?

Question 8

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Which statement about a 'continual improvement register' is CORRECT?

Question 9

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What are 'engage', 'plan' and 'improve' examples of?

Question 10

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Which statement about outcomes is CORRECT?

Question 398 - ITILFND-V4 discussion

What role would be MOST suitable for someone with tots of experience working in IT and business roles?

They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

Service level manager

Service desk agent

Change authority

Problem analyst

Show Answer

asked 18/09/2024

karl hickey

42 questions

Your answer: A B C D

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