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Question 1

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Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Question 2

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Which practice has a purpose that includes ensuring that risks have been properly assessed?

Question 3

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When should a full risk assessment and authorization be carried out for a standard change?

Question 4

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Which statement about emergency changes is CORRECT?

Question 5

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Which practice coordinates the classification, ownership and communication of service requests and incidents?

Question 6

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What is warranty?

Question 7

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Which is part of service provision?

Question 8

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Which statement about a 'continual improvement register' is CORRECT?

Question 9

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What are 'engage', 'plan' and 'improve' examples of?

Question 10

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Which statement about outcomes is CORRECT?

Question 400 - ITILFND-V4 discussion

Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

Focus on value

Start where you are

Think and work holisocally

Optimize and automate

Show Answer

asked 18/09/2024

Arti Karangiya

34 questions

Your answer: A B C D

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