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Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
Which TWO statements about the 'service request management' practice are CORRECT? 1. Service requests are part of normal service delivery 2. Complaints can be handled as service requests 3. Service requests result from a failure in service 4. Normal changes should be handled as service requests

Question 423 - ITILFND-V4 discussion

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Which of the following is included in the purpose of the 'continual improvement' practice?

A.
The restoration of normal service operation as quickly as possible
Answers
A.
The restoration of normal service operation as quickly as possible
B.
The establishment of Inks between the organization and its stakeholders at strategic and tactical levels
Answers
B.
The establishment of Inks between the organization and its stakeholders at strategic and tactical levels
C.
The alignment of the organization's practices and services with changing business needs
Answers
C.
The alignment of the organization's practices and services with changing business needs
D.
The reduction of the likelihood and impact of incidents
Answers
D.
The reduction of the likelihood and impact of incidents
Suggested answer: C
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asked 18/09/2024
Frau Abir Bouassida
34 questions
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