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Question 1

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Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Question 2

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Which practice has a purpose that includes ensuring that risks have been properly assessed?

Question 3

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When should a full risk assessment and authorization be carried out for a standard change?

Question 4

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Which statement about emergency changes is CORRECT?

Question 5

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Which practice coordinates the classification, ownership and communication of service requests and incidents?

Question 6

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What is warranty?

Question 7

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Which is part of service provision?

Question 8

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Which statement about a 'continual improvement register' is CORRECT?

Question 9

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What are 'engage', 'plan' and 'improve' examples of?

Question 10

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Which statement about outcomes is CORRECT?

Question 433 - ITILFND-V4 discussion

Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

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asked 18/09/2024

Chris OMalley

26 questions

Your answer: A B C D

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